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Businiess name:
Dave Orr's Auto Body
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Review by:
citysearch c.
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Review content:
In October of 2010 my car was involved in a two car collision and needed extensive repairs to the front end/hood etc. As my car is an import, mini cooper S, I sought the advice of BMW Cincinnati who sold me the car. Their recommendation was Orr's body shop. The initial repair was good and I was happy up until December of last year, 2011, when I noticed one of the decals/pin stripe on the hood was pealing off. I contacted Orr's and spoke to the receptionist who informed me I had to take the car down to the shop for them to assess the issue. As I was flying to the UK the following week for the holidays she suggested I wait until January to bring it in. In January of this year I called again and spoke to the same woman who told me I should just bring it down for the assessment which I did two weeks later on a Saturday morning. She informed me that she needed to call the decal technician but would get back to me. Since that time I have called and spoken to her four more times and every time she has a different excuse as to why she has not contacted the decal company to book the time for my car to be repaired. I no longer believe her and have come to understand that she never had any intention of addressing this and has lied to me from day one. I am extremely disappointed in her shoddy behavior and the poor customer service I have received from this company. Especially after the owner originally informed me that he always made good on his promise that all repairs performed by his staff were always covered, no termination date! To finally realize that this person has been stringing me along for nearly two months is humiliating and frustrating. If she had no intention of addressing this why on earth did she not say so! I wouldn't have been happy but now am darn right angry that she had that little respect for me as an individual and a former customer. I say former because there will not be a next time!
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