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Review content:
New Dream Catering is more like a nightmare. Throughout the entire planning process, Sarah and Eric were absolutely attentive, answered every email, helped me with anything I needed, and made me feel secure with my decision to hire them. Too bad that the actual day that mattered, our wedding day, ruined every single nice thing I could ever say about them. On our wedding day, they completely ignored what was written on and agreed upon in our contract. First and foremost, they ran out of food. That's right. We gave them our final numbers two weeks before the wedding, 15 or so people didn't even show up to our event, so you would think we would have plenty of food, right? Wrong. New Dream still didn't have enough food for our guests. We had several family members and friends who didn't get to eat b/c of this mishap on New Dream's part. Also, in our contract, we were supposed to have a build your own salad bar with a variety of nuts, fruits, dressings, etc, but this did not exist. Instead, New Dream took it upon themselves to change the station (without my knowledge) and pre-make all of the salads themselves with one kind of dressing. Also, we ordered a specific type of soda, were promised this soda on more than one occasion, were told not to worry about the soda, yet it was completely MIA at the wedding. Instead, they took it upon themselves to substitute it with something else that I didn't order without consulting me about it. In fact, they never said a word about it until I questioned them about it. When they responded to my inquiry, their answer was sorry we couldn't find it. Really? Really?!? That's your response? Worst of all, they then left it for my family to clean up after the wedding. So now, I have bottles and bottles of a drink I don't want taking up space in my living room. There were also a slew of other things that were either written in our contract or promised to us via email, yet were completely ignored by New Dream Catering. Also, our event was supposed to last for 6 hours, yet they pulled our late night snack station 45 minutes early, so my new husband and I never got any of that. Lastly, we were promised a basket at the end of the night which contained samples of all of our food, but again, this was something that was also completely promised yet ignored. I'm not sure why they thought it was appropriate to completely ignore the stipulations of our contract and make substitutions without my consent, but they absolutely did. When I tried contacting them to discuss it, they responded in detail with one email and had nothing to give me but excuses. They then continuously blew me off and gave me the run around. After the thousands of dollars that we spent on our wedding and the countless hours we spent planning it, New Dream Catering's lack of planning and poor decision making ruined our event and reinstated my belief that true customer service doesn't exist in this world any more.
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