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Review content:
I so, so, so wanted to have and write about a good experience with Jenny. It stared off that way.... I went in with my wedding dress. Jenny looked at it, gave good suggestions, and quoted a good price. I went back a few times for fittings because I wanted to make sure it was just right, and Jenny had no problem with that. But as the time went by and the week of my wedding came, things went south. The day I went in to PICK IT UP and take it home, THE WEEK OF MY WEDDING, it was a disaster. I arrived on time for my 4:30 appointment at sat and waited for over a half an hour while she worked with another client. I kept hearing Jenny say that she had to leave to go to the doctor thinking she was trying to hurry the other client out. I was shocked when she said she didnt have time for me because she had to leave!! They quickly brought out my dress and I was floored because nothing had been done on the dress since the last time I was in. I mean, cups were still not sewn in and the side was still not taken in (among other alterations that were supposed to be done). It was supposed to be a session where I tried it on, all was good, I paid and walked out with the dress, but it turned into a nightmare. Jenny went into the back to get her stuff while her assistant helped me into the dress. On the way out the door Jenny looked at me and said, ""If you dont want me to go to my doctor's appointment, just tell me."" Her assistant kept telling her to go, but Jenny kept looking at me - the client - for a decision! It was so inappropriate and I was very uncomfortable. If Jenny left, that meant my dress would not be ready that day, but if she stayed, she would alter it while I waited. It was so unprofessional to put me in that position, and it was a decision Jenny should have made without me ever knowing. During the week of your wedding time is the most precious commodity, and at this point, I was totally wasting mine. She told me she could bring the dress to me the next day, so I said ok. Jenny left and I was feeling very upset. We finished with the fitting (which again was not supposed to be a fitting, but rather a final try on and leave) and I left feeling sad and mad. I wound up going back myself the next day on my lunch break because I didnt want to wait around till the evening for Jenny when I was supposed to be leaving town! I got there and the dress was ready. I went to pay (they only take cash) and Jenny didnt have change. She was asking other clients, staff, and delivery people if they had change, which speaks to their disorganization. She never took notes at fittings, which is perhaps why I when I went back the last time nothing had been done. The week of my wedding, this stress was the LAST thing I wanted to deal with, so all said and done, though the work was ok, the stress was not worth it.
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