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Businiess name:
The Biltmore Bar & Grille
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Review by:
citysearch c.
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Review content:
I had an unpleasant experience with my family at this restaurant yesterday - which was a Sunday. My mother-in-law took us to dinner with my husband and three children. We walked in at 5 pm and were the first group seated in their back room. We ordered and then waited.... and waited. Three other groups were served before we were. When we asked why so long, the waitress told me :""you ordered the roast chicken and that generally takes from 25-30 minutes to prepare."" I said if ""I had known that I never would have ordered that - we have three small children with us"". I asked her to please bring out the rest of the food, not to hold it all up for my order. She offered no apology, instead implying that I should have known that my chicken would have taken that long! The childrens' ravioli came out at 5:45 and then mine at 6. It was underdone, even! Then she had the audacity to include a 20% gratuity b/c it was a party of 6!!!! (3 adults and 3 children). She was not only a poor waitress (and I used to be one) she was sneaky too! In hindsight, I should have insisted that my mother-in-law not pay the gratuity. I spoke to the manager who was apologetic but offered nothing. We left soon after that. We live less than 10 minutes away so it is a shame that we will not be returning. It is DEFINITELY not worth it.
Pros: Neighborhood place, decent burgers
Cons: Poor service, ineffectual management, nothing to entertain the kids
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