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Businiess name:
Kozlak's Royal Oak Restaurant
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Review by:
citysearch c.
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Review content:
I received a groupon for my birthday for Kozlak's. We got there when it first opened for lunch for a Thursday buffet but the food was not ready. Buns were out but then they were taken away. Filled up on salad before the hot food finally came out. We had $4 left from the groupon that could not be used towards tax or tip so we asked to buy a dessert to go. We were told most people let them have the extra money...told this by the owner, Lynn, at least she said she was the owner. We paid $3.50 more for a $7.50 brownie. Got it home and there was a hair baked through it. GROSS! It also was not a full brownie, a large corner was missing. For $7.50 there ought to be a whole brownie. I called about the hair and Lynn offered to refund the $7.50 but only after a lecture where she made me feel cheap for using the groupon. I suggested if she does not like people to use the groupons perhaps she should not offer them. A week later still no check but she did call and spoke to my husband and said she would send a check for $3.50! Talk about cheap!! My mother and her friends have been long time patrons of this place but they all agree that the service has gone way downhill.
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