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Businiess name:
Darlene's Decorated Kakes
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Review by:
citysearch c.
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Review content:
My manager specifically requested a light and fluffy Red Velvet cake with Cream Cheese Icing for her birthday. I contacted Darlene's Bakery and a gentleman answered, I specifically requested Red Velvet cake and before I could say ""with Cream Cheese Icing"" he said it for me. At that point I was confident that the cake would be prepared pearfectly to our specifications. We booked a conference room at work to hold the birthday celebration but after tasting the cake we realized that the cake was not fluffy and light and the frosting was super sweet and bright white unlike cream cheese icing that should have had an off white color with. We were all disappointed and in a workplace where cakes usually disappear this one just lingered. I contacted Darlene requesting some satisfaction and all she would say was that she specifically remembers making the cake correctly with Cream Cheese icing, and that I should have called her back immediately so that she could have made a new cake right away. Then she said that she could not give a refund and that she was very sorry. So is she saying that we should stop the celebration and pack up the cake to return it to her and postpone my managers celebration so that she can prepare a new cake. I think not!!! In the future we will travel a few extra miles and get a good cake from a local grocer or a shopping club. We will never go back to Darlene's Kakes! She is rude and not customer friendly. Service is poor at best and the decorations are inferior to my 7 year olds art work. The owner was not as sorry as I was. I will now have to purchase a new cake and pay out of my pocket to make up for this disaster.
Pros: Convenient
Cons: Poor service, disappointing cake, wrong frosting
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