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Businiess name:
Surety Acceptance Corporation
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Review by:
citysearch c.
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Review content:
Not recommended!! I was calling to pay a Tep Electric bill for $65 that I overlooked after moving in with my fiance. The rep asked me where I am currently living, so I verfied my PO Box thinking he wanted my mailing address. Well I Guessed WRONG. He was extrememly rude and asked ""How do you get electric power?"" I asked how that is relevant to my calling up to pay this bill,he was even MORE rude and said that he has the ""power"" to turn off the electric from where I am living because I have not paid this bill!! Ok, so I can TRY to understand this policy IF I owed a $500 bill, and I was now a harbored fugitive(in their eyes) because I now live with someone else and THEIR name is on the electric, BUT I do NOT owe that much money, nor do I feel it is LEGAL for this collection agency to ask for a current address in order to cause problems with WHOMEVER I may be living with because TEP wants to get paid!! Just like all other creditors out there TEP has to go through the same hoops, right? If I dont pay my credit card bill, they don't call the water co. and hang me out to dry!! So it gets or worse. I dont even want to talk to this crazy guy about the legalities of this any more I just want to PAY the thing,its a $10 charge for cards so I ask about a check over the phone.This guy proceeded to talk down to me and tell me I COULD mail it in MA'AM! -OR- I could CALL BACK and talk to someone else if I'd like. If I'd like? Why would I like to call back I just want to pay this bill, so I asked two more times about a check over the phone and he finally said he could take a check at no charge but he doesn't WANT TO and so he is going to transfer me to someone else!! The next woman (sabrina) was very nice and said she would TALK to him. WOW is it really that hard to hire people these days? The worst part is that I feel that I am somehow paying for this guy to be this rude to me-I pay TEP, who pays this company, who hired THIS guy and he doesn't WANT TO take my payment! GREEAAAT!!
Pros: the third person I talked to was able to help
Cons: argumentative, threatening, expressed power and control over my account
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