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Businiess name:
Station Bar & Grill
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Review by:
citysearch c.
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Review content:
The food is good with many varieties to choose from on menu. The inside appears to be modern and clean for a renovated gas station. Some of the coushins on booths have long tears in them and will snag your pants. I have been to the station many times for business meetiings and for socials with friends. Sometimes when I went to the resturant I got a waitress who was friendly and gave me good service and sometimes I got a waitress who appeared to not have a clue as to what she was doing and where she was at! This gives me the conclusion that the waitress staff is not trained well by managment. I would rate their customer service as below average also. One time with a group of friends the waitress had to go around the tabel and ask everyone what they had to eat and drink, then 10min later the same waitress came back and asked us for the same info agian!! It took 30min after that to get a bill, they cleaned up all of our empty plates and got us all to go boxes 45min before all of this...and the owner was no where around helping the waitress take care of our group. When an owner finally did come away from the bar area to our table was when he wanted to confront me about refusing to pay the 18% gratuity for the worst service I ever recieved from there. I did pay a gratuity, it just was not the full 18% that they added to mine and my husband's bill (party of 2). The owner did not try to solve the problem by asking me what happend to make me not want to pay the tip but he told me that I had to pay it and it was their policy...when we said okay we just wont come back again...loudly he said fine l'll just take it off and waked away. I did not recieve any remorse for the poor service. Our impression was they did not care if we ever came back again. What ever happened to good customer service??
Pros: good cooks, good food
Cons: poor service
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