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Businiess name:
Minado Restaurant
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Review by:
citysearch c.
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Review content:
Went to Minado last weekend for a family dinner. We had a large party with 8 adults and 4 kids. My 13 month old baby was charged for a meal. When I asked that the charge be removed, to my disbelief one of the employees asked to have my son measured. Children under 2 1/2 feet are free. My baby is not walking yet, nor successfully standing on his own. So after a few attempts I had to have him lean against this growth chart on the wall. He is less than 2 1/2 feet. I actually had to get my son measured to get the $5.50 charge removed. I couldn't believe the crappy customer service. Common sense and good customer service would tell you that a baby shouldn't be charged or measured ""just to be sure."" He's not a big baby and he just ate a few bites of rice, tofu and bananas. So unhappy with my most recent experience there. Had to speak to the manager who apologized, but still tried to defend his employee by saying something ridiculous like ""...some 12 yr old kids are 5'5"" and the parents want to pay the kid's charge."" Ok, an adult sized kid and a baby are not the same. Left the restaurant unhappy. Will never go back.
Cons: poor customer service, staff with poor judgement
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