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Businiess name:
A B Collier Wrecker Service
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Review by:
citysearch c.
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Review content:
This morning, I called a few minutes after 9 a.m. to say I had a Yukon XL with a flat tire in my garage at home in Brentwood. I told the dispatcher that I had to leave my house at 10:30 a.m. so I asked if I could schedule having someone come change the tire after lunch. She said she could send someone right away. I repeated that I had to leave the house at 10:30 a.m. so there probably wasn?t enough time. She insisted that she could send someone right away and there was ample time.
An hour later, at 10:10 a.m., I called to say that no one was here yet and we needed to reschedule for after lunch because, as I told her when I called the first time, I needed to leave my house in 20 minutes at 10:30 a.m. She said the driver should have been at my house already. She put me on hold and then came back and said the driver said he was 5 minutes away. I pointed out that gave him only 15 minutes to change the tire before I had to leave at 10:30 a.m. She said that shouldn?t be a problem.
Fifteen minutes later, the driver arrived at 10:25 a.m. I told him he and I were both in a bad spot because I had to leave in 5 minutes and I didn?t see how he could change the tire that quickly. He said the dispatcher told him I had to leave my house by 11:30 a.m. rather than 10:30 a.m. I said that didn?t make any sense because even if she?d misunderstood me the first time, I called again at 10:10 a.m. and said I had to leave in 20 minutes at which point the dispatcher told me the driver said he was 5 minutes away. The driver said he told the dispatcher his GPS told him he was 10 minutes away.
Not wanting him to go away unpaid because of the dispatcher?s lies, the driver and I agreed that he would try to change the tire as quickly as possible. He asked me for the jack. I told him I thought he would have one. He said the dispatcher told him I?d told her I had a jack. The dispatcher and I hadn?t discussed a jack in any shape, form or fashion and I most certainly had not told her I had a jack.
When I called the dispatcher to ask her why on earth she put the driver in a bad situation, me in a bind and your company?s reputation through the shredder rather than just sending the tow truck after lunch as I suggested not once but twice, she told me she didn?t have to take my s--t. Nice.
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