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Businiess name:
Honda of Stevens Creek
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Review by:
citysearch c.
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Review content:
I bought a 4WD CR-V 4 days ago and had the alarm and protective coat put on today and I have to say, my entire experience was so smooth. Manolo Rios helped us and he was very professional. He was helpful and informative without being pushy. The day after I bought the car, April from the service center called to schedule a time to have the alarm and protective coat placed. I scheduled it for Wednesday (tomorrow). Well, I completely forgot I had plans that morning and called her back to re-schedule. Not a problem, switched it to today without any hassle. I even got an e-mail last night reminding me about my appointment.
I went in this morning at 10 and Wayne helped me. The work was going to take about half a day so they lent me a car for the day, no charge. Nick at Enterprise gave me the run down and I had a car for the day. Nothing fancy at all, but hey, it was free and it worked. Around 3:30 Wayne called to say the car was ready. (I just checked my e-mail and yep, an e-mail telling me my car was ready is there too). I went straight to the Cashier's window and signed a paper or two and I was done. I think I waited about 2 minutes in the car in the morning before someone helped me and only one person was in line in front of me when I came to pick up my car.
I'd like to see how their service changes over the months or years I go to this Honda. I do plan to have all the regular service done here since my experience has been so great and it's right around the corner from where I live. I hope my service wasn't a fluke - I hope it stays this great forever!
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