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Businiess name:
Town Shop Bridal
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Review by:
citysearch c.
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Review content:
I AM HAPPY YOU HAD A GOOD EXPERIENCE AND YOU SHOULD. MY PROBLEM IS THERE IS NO DRESS ORDERED! NO SALE! NOW THE TOWN SHOP TWISTS MY ARM AND SAYS U NEED TO SPEND YOUR $1000 HERE AND I DON'T CARE WHERE YOU GO. HAD ANYONE DISCLOSED THE FACT THAT THE DEPOSIT WAS NONREFUNDABLE WE WOULD HAVE BEEN MORE KNOWLEDGEABLE IN OUR DECISION. THE RECEIPT IS AFTER THE FACT! MR. BELMONT WAS RUDE ON THE PHONE HAD DISRESPECTFUL THINGS TO SAY AND THAN HUNG UP ON ME, NOT VERY PROFESSIONAL IN MY OPINION! I DO NOT WANT TO GO BACK THERE AND DO BUSINESS YET THEY HOLD MY $1000 HOSTAGE. LIKE I SAID WE HAVE LEARNED A VERY VALUABLE LESSON. WE FELT OVERWHELMED OUR SALES PERSON DEBBIE DIDNT WRITE DOWN DRESSES MY DAUGHTER LIKED AND THE OTHER SALES WOMAN CAME AND TOOK DRESSES AWAY SO THERE WAS NO OPPORTUNITY TO REVISIT A DRESS THAT MY DAUGHTER MAY HAVE LIKED. I FELT LIKE CATTLE, HAD TO GET US OUT BECAUSE SHE HAD ANOTHER HERD COMING IN. I SHOULD HAVE LEARNED MY LESSON WHEN MY DAUGHTER WAS IN HIGH SCHOOL AND WE WENT TO THE TOWN SHOP TO PURCHASE A DRESS FOR HER SENIOR PROM. THE DRESS WAS ORDERED THE DEPOSIT WAS MADE. 2 DAYS BEFORE THE PROM NO DRESS BUT THEY SAID THEY WOULD HAVE IT. YEA RIGHT! WITH ALTERATIONS THAT NEEDED TO BE DONE, PLUS WERE AN HOUR AWAY. I CANCELLED THAT ORDER, THEY COULD NOT DELIVER. I WENT TO THE MALL AND BOUGHT EVERY DRESS I COULD FIND IN MY DAUGHTER SIZE AND THANK GOD SHE PICKED ONE OUT! IT TOOK THE TOWN SHOP 6 MOS TO CREDIT MY ACCT. THE SLEEZES CREDITED ME AND THAN THEY CHARGED ME AGAIN. IT WAS VERY CONFUSING, DID THEY CREDIT ME OR NOT! I CALLED MY CREDIT COMPANY AND THEY SAID THE CHARGE WENT ON, IT CAME OFF AND THAN ON AGAIN. I CALLED THE TOWN SHOP AND WAS TOLD THE BOOKKEEPER WOULD NEED TO REVIEW IT. IT TOOK THEM 6 MONTHS TO FIGURE IT OUT. THEY WERE HOPING THEY GOT AWAY WITH $100 YOU CAN SEE WHY THEY DON'T WANT TO LOSE $1000. WHAT EVER HAPPENED TO 100% CUSTOMER SATISFACTION. IT MAKES ME SICK TO THINK I NEED TO GO THERE AND SHOP TO MAKE UP MY $1000. I WILL NEVER EVER DO BUSINESS WITH THEM AGAIN AND I HAVE 2 DAUGHTERS THAT ARE ENGAGED AND THEY LOST A VERY BIG SALE. I HOPE THIS POSTS HELPS YOU WHEN MAKING A BIG DECISION. LIKE THE DRESS OF YOUR DREAMS FOR YOUR WEDDING. TOWN SHOP YOU SHOULD BE ASHAMED OF YOURSELVES. FIRST TIME SHAME ON YOU! SECOND TIME SHAME ON ME! LESSON LEARNED!!
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