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Businiess name:  Shaba-Shabu Thai Japanese
Review by:  citysearch c.
Review content: 
Any possible appreciation of the food was all but obliterated by the extremely poor service we received while we were there. I will not, however, fault the entire restaurant for this, since friends of mine have told me that they received decent service on other occasions. Rather, I think much of my negative opinion of the restaurant was a result of our waitress, Sophie's, extremely bad attitude and neglect of our table. This waitress came to our table literally four times during the course of our dinner, which lasted for well over 1.5 hours since some members of our party came a little late. About 25 minutes between her stops. Drinks took very long to come, food took even longer to come, and the desserts were also very delayed. Granted, this probably points to a problem the restaurant's food and drink preparation time, and was outside of our waitress' control, but such long gaps between food being ready could easily have been covered with a graceful apology for the delay and a little extra attention from her. Instead, we got no smile, the bare minimum of politeness, no refills on our drinks, no asking us whether we wanted to order anything else. By the end of the evening, I was seriously contemplating either leaving a very small tip or none at all. However, when our bill came, we discovered that this particular restaurant automatically adds a gratuity of 18% to our total. I for one was outraged by this because I did not feel our waitress deserved such a high tip - considering the fact that she did nothing more than take our orders, plop our drinks and food in front of us after an extremely long wait, and then studiously ignore us for the rest of the time until we managed to grab her attention long enough to order dessert and ask for the check. When we tried to ask her about the tip issue, she was both rude and patronizing. In conclusion, if you ever decide to eat at this restaurant, be aware that if you receive bad service, you can and SHOULD question the automatic gratuity charge. And of course, keep and eye out for the waitress Sophie. This could have just been a bad/off day for her - I've worked in the restaurant industry, I can relate - or it could be her usual style for treating customers.

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