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Businiess name:
American Spa Service
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Review by:
citysearch c.
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Review content:
Having used American Spa Services several times over a 6 year period, I had been pleased with their work and customer service. This has changed. Recently, they installed a spa pump for me. I trusted them to the point that they performed the work while I was not home. Later, I noticed that the PVC went from a 45 degree arm to a 90 degree arm and then into a messy appearing series of fitters to make the adjustment from 2"" to 1.5"" with sloppy drips of PVC glue on the fittings. I also noticed excessive noise while the pump ran, but it was quiet when I placed my hand on the PVC. It appeared like less than acceptable PVC work.
I took photos of the PVC job, and emailed them. I also called (call #1) to say I would be emailing the photos, they said they'd take a look. No response (#1). I called (call #2) back a few days later, and was told that they deleted the pictures without looking at them because they asked the technician and he didn't recall any issue, and he only installed a pump-not PVC..?! I couldn't believe my ears, how do you install a pump without replacing the PVC?
We agreed that I would re-send the photos so they could be looked at this time. No response again (#2). I called again (call #3) and was assured they'd look at the photos and get back to me. No response (#3). This morning I called again (call #4), and was told by the business owner, Todd, that the job looked perfect, and that he refused to send a technician to inspect the work. 2 emails and 4 calls with no response is the perfect way to permanently lose a customer. They clearly showed me that they do not value customer satisfaction with a job, nor do they value my business.
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