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Businiess name:
MAC Wellness
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Review by:
citysearch c.
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Review content:
I was a member for a year. My problem was they kept double billing me. When I asked for a statement the billing dept lady was enraged yelling at me in the coffee shop. I dropped out after the first year. The pool was good for my legs so I tried to go back after I became out of shape. The 60 days for 60 dollars. I paid by check because of the billing issue. Before I could get started they found a cancer on my nose that needed surgery and I was not able to start so they say ok call when you are ready. I began noticing a charge on my VISA. Low and behold not only had I not signed up for a new membership but they went in my old file and got my VISA number and began billing me for several months before I caught it. I had to go round and round and consult with consumer protection to get the money back. The manager Mike was a total jerk and uncompassionate. He said if I refund your money you will pay 99.00 a month to come back. It took weeks after the issue was caught, going back and forth with my bank and consumer protection to resolve the billing issue. Finally Mike gave the money back and he was unwilling even though I was to forgive and forget the matter. I was willing to come back last month when I found they put a note in my chart not to let me join up.
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