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Businiess name:
Rayuela
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Review by:
citysearch c.
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Review content:
Dinner at rayuela on a Wednesday night; 4 friends and myself. The ambiance is great, and our meal began nicely with drinks and an offer for ?some guacamole?. We all thought that sounded good and looked forward to something to take the edge off our appetites. We then all tried some different things from the menu, everything except for the crispy vegetables was pretty good. We were all ready to go so we requested the check. When the bill came, we noticed that we were charged for the guacamole. Some of the party of 5 were slightly surprised by this, some disappointed. So we spoke with our waiter who said he would speak with the maiterd? (Victor Morales). He then returned with all of our credit cards and told us he had asked the maiterd? to remove it from the almost $300 bill but our request was denied. We then asked to speak with him ourselves to which we were initially turned down and had to place a 2nd request. He came over to our table explained that he was very sorry for the confusion but there was nothing he could do. We left incredibly disappointed, and of course it was a matter of principle and service above all else. 2 words of warning: the guacamole offer will set you back $17 and the maiterd? and service is sub par.
Cons: Service, Service, Service
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