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Review content:
Got stuck with these people via an extended warranty from Wal-mart. Made my initial call to the number provided, a call service group out of state, on 9/30. They say best they can do is 10/3, a Monday and I called on Friday, ok I can live with that. Tuesday I call back to the call center to let them know nobody showed or called I want the number to the people who were supposed to show up. I contact the shop and get this bull about not being able to print something regarding my service call. Well did you have my phone number to have let me know rather than waste a day because you gave me 10-4 which means my day is shot. Mumble, mumble come next day. Same time frame, day 2 gone, asked for a call prior to arrival none came, but they did show. Now I had to explain 3 times to the service center and told the shop day before what wrong with my tv and the blinking code count from the front panel. Tech asks about the problem, #5 explanation now. Turns on the set, counts the blinks(same count I had) calls the shop they read from service manual for the set what's wrong and they will order the parts 5-7 days. My counting skills must have been questionable I guess. Good thing I'm not their accountant, which is my profession btw. Seven days later, nothing. Call service center, they say that the shop said it involved a bulb, a non covered part, end of story. I point out on the estimate that they also say a ballast, so why not at least do that part. Also point out to center that a picture did come on but wouldn't stay on, ie: bulb-good, ballast-bad. Eventually they contact someone at that shop and coordinate it back on track, next thing out of them, part needs to be ordered 5-7 days. Seven days pass I call the shop directly and the gal says oh that just arrived and you beat to calling to schedule. It's Friday, be here Tues., 5 more days. Tech shows, struggles, I have to provide some tools to avoid going into the shop. Still no go, off to the shop, say it with me now when I ask how long, 5-7 days. Amazingly got a call on Friday of the same week so only 3 days for one part. They say it's fixed. Had asked the gal about their price on the bulb when ""the other part just arrived"", $250 and $50 to install. Once I stopped laughing I pointed out it's 4 screws to install it first off and while I was speaking to her used my Android and found one for $93 already. Well just to keep their rep intact when she said it was fixed she asked if I wanted a new bulb. I said well did mine work or was it only with a new test bulb that it was working? She said no it worked with mine. I can't make this stuff up, I'm not that creative. So I said no I'll keep my $300 and when can I expect it to be delivered. Not even going to type it this time. But it will have been 1 month and 1 day for 1 part, if it get's delivered as promised. If you don't have to, don't.
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