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Businiess name:
Lily-Saratoga
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Review by:
citysearch c.
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Review content:
I chose to get my dress from Lily's because of a great review: beautiful place, small enough that you won't just feel like an order number. While the place IS beautiful, the rest is just a facade. Through my experience I have learned the hard way that great reviews only indicate past performance, so please take a second for me to enlighten you as a potential dress shopper as to how things work at Lily's today. I picked out my dream dress at their boutique several months ahead of when I needed it. The people in the shop were helpful, and I was walking on clouds I was so happy I didn't even read the dress contract. I was talked out of expediting this dress because I was acting so far in advance (this is foreshadowing). I wish I could have bottled that feeling because I would need it for the rest of my dealings with this place. The first sign of trouble was a voicemail message in which the owner said, without remorse, that my dress would come in on a date 2 weeks before I left for my destination wedding. This new date was a solid month later then when I was originally told to expect the dress. No big deal right? Doesn't everyone have a live-in tailor on retainer? The owner had a lineup of excuses so practiced that she is either a lawyer or politician when she is not running that shop. She kept referring to the contract we signed for the purchase of the dress, making it obvious to me that she held the legal upper hand. This is much more important to her than serving her customers. After the calls to owner that I started to put together a picture that this was not the first time that this situation has occured. This shop operates on it's own schedule, and since they have no hard and fast dates of delivery on their contracts, you as the customer are along for the ride with your checkbook out. The only concession I could get was they would ""check up"" with the middle men between my dress and whatever shop in China it is coming from.They did check up but I had to call them to get any of the little bits of information they gathered. I had to continue to call them to spark any type of fire underneath them and if I didn't then I wouldn't have a dress at all. Basically, they forgot to order my dress but would not acknowledge any responsibility. Although to me, they payed for the dress to be ""rushed"" ( a few days earlier) at a later point after I made a fuss, which seems to me like an omission of guilt to me. Should YOU shop at Lily's? Gee, I don't know. Do you have the patience of a saint? Can you match their ""I don't care"" energy? If so, go ahead. I mean, it's only your wedding dress, right?
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