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Businiess name:
Rusty Duck
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Review by:
citysearch c.
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Review content:
I researched the restaurant and set up reservations for 5:00pm on Mothers Day 5/11/2008. Our service was pretty awful from Sean - he visited our table very infrequently and had other helpers serve the drinks for us (did not even serve all of our party initially). After ordering the appetizers and the main courses for my party of 3 we again waited for a fair amount of time. The appetizers finally came and then I was notified that they were out of the course I ordered off their special menu for Mothers Day. Realize that this is 5:00PM not 8:00PM - why would they be out of anything that quickly? So I asked just to have an appetizer for my main course since nothing else on the menu seemed appetizing at that point. About 10 - 15 minutes later a different person arrives and sets the appetizer down for me - the rest of party still doesn't have their entries yet. Their entries came about 14 minutes after mine arrived. To his credit Sean came around later and claimed he was afraid that they might bring the appetizer before the main entries thinking it was just another appetizer. My question is - why didn't he take charge and make sure the food and drinks were arriving as planned and not have others deliver the food and drinks? He seemed to have more time to spend at another table that had 9 or 10 persons at it. My table and one other table that had Sean as our server were very upset and very dissapointed. What was supposed to be a nice evening turned into a rather dissapointing one. This is not the Rusty Duck I remember from the past.
Pros: Easy Parking
Cons: Poor Service Even Early in the Evening When Business was light.
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