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Businiess name:
Tualatin Animal Clinic
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Review by:
citysearch c.
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Review content:
I just started my very old dog on very conservative doses of rimadyl - half a tab every 2 or 3 days. I had an old prescription that I rarely used, but it was almost gone. I called to see if I could get a refill of a prescription that was written 04/08. The front desk person said he would have to see my dog before refilling, and when I asked to speak to Dr. Bertelson, he got on the phone and immediately started yelling without even saying hello. ""THIS IS RIDICULOUS... I AM NOT GOING TO GIVE YOU RIMADYL WITHOUT SEEING YOUR DOG... YOU HAVE GOT TO BE KIDDING"". And he went on in a tirade so that I couldn't even speak. I asked him if I could speak and he said, ""NO, BECAUSE I AM HANGING UP RIGHT NOW!!!"" This was so out of the blue - I thought we had a good relationship and I've never caused any problems. He could have talked to me calmly, telling me why he wouldn't and then telling me no himself. My husband, who is a pediatrician, was standing there and heard the whole thing. He said that he has never in all his years of practice heard a doctor talk to a family like that and was almost speechless, which is rare for my husband. It was just so strange to come out of the blue with nothing to precipitate other than me asking for a refill without seeing the dog first. My dog, by the way, is very healthy other than a sore back.
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