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Businiess name:
Wilshire Credit Corp
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Review by:
citysearch c.
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Review content:
I was trying to help a family stay in their home that was going to to to Trustee sale on Monday June 4, 2007. The representative name was Donna Rolf, her last name says to ALL. The employees that I spoke to at WiIshire, are ALL CRANKY and really do not want to help you. I have worked with several servicing companies in the past, but this is #1 in ATTIUDE. These people that I was trying to help, had been living in their home since 3/2005, never were behind on payments, then in 2007 he lost his job and could not make his house payments. They tried to work things out with Wilshire Credit but they wanted $8,000 and proof of income and taxes and bank records. These people do not have bank statements got an extension on taxes, because he knew he would have to pay and didn't have the money. His priority was saving his home and here it is Friday June 1, 2007 and the rep. Rolf will not help. Like she said ""this conversation is over"". I said to her many people are saving their homes and making their payments and her reply was ""many are not"" how can she judge who can and can not? She just does not want to help. This company hires only cranky people and uneducated ""JOB DESCRIPTION"" you must be rude to work at WILSHIRE CREDIT> I think we should all get together and get this company out of the map!!!!!!!! I have been on hold 18 mins wanting to speak to a supervisor to complain. I don't think it will do any good but I'm going to try. I think we should have a saying who gets our mortgage payments.
Cons: Too many to list, rude, poor customer service, non caring attitude
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