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Businiess name:
Serena Restaurant & Bar
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Review by:
citysearch c.
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Review content:
Apparently this establishment has not taken the Sept. 25 2011 criticism from resident r below seriously. We were in the area to attend the CASL Soccer Tournament and went to this restaurant the evening of Saturday December 3. We arrived a few minutes after the rest of our party (4 other people) had already ordered, and ordered a microbrew for me and a soda for my son, and our dinners. The rest of our party got their meals a few minutes later. We assumed our meals woud soon follow. Meanwhile a large party ordered about 10 minutes after we did. When that party started to get their meals 30 minutes later I respectfully asked the waiter about the status of our meals. A few minutes later the manager came out and said that they had ""a computer glitch"" and that our meals would be out in a few minutes. I was fine with that and accepted his offer of a beer on the house. Then he kept talking and said that there was a mistake with the order and that they had to re-enter it. So which was it, a glitch or a mistake? Then he said ""look me in the eye sir and tell me you have not made a mistake?"" and just kept being rude and making excuses. What??!!! I guess that answered what had really happened to our order! If he had just kept his mouth shut all would have been fine. The waiter then said that it would be 20 minutes for our order to arrive. Since our party had already finished their meals and we had been sitting for over 40 minutes at that point, and our meals were still 20 minutes out, I cancelled our order. When I did, I received more rude behavior from the manager. At that point I told him ""look, I'm done here, please go away. We will go to the McDonalds down the street"". A few minutes later the waiter presented me with the bill for $4.95 for my beer! Outrageous! Good beer though.
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