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Businiess name:
Stearns & Hill's Bistro
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Review by:
citysearch c.
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Review content:
There's a waitress we've had twice now who spoiled the evening for us. Last night, she made us wait for 20 minutes before saying ""I'll be right with you"". No apologies, terse service, never brought the bread we saw at every other table. I left a15% tip anyway 'cause I want to be welcome in this otherwise wonderful restaurant (normally tip 20%). I watched as the rest of the waitstaff were excellent with other tables around us. I wanted to contact the restaurant directly to complain, but they have no website, so I post my negative experience here instead. I've reduced my star count from 4 to 2. Here's my previous review before last night's bad experience:
Pros: Warm and inviting
Cons: Parking can be difficult when downtown Melrose is crowded. One waitress on the staff is not up to the task of her job.
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