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Businiess name:
Bridal Fashions By Niko Inc
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Review by:
citysearch c.
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Review content:
My friend used Bridals by Niko for her bridesmaid's dresses. I was fine in regards to paying for my dress and having it fitted; however, they were horrible when I went to pick it up. Her wedding was two days after Christmas and I went to pick it up the week of the wedding. I went earlier in the week thinking I would get it before the holidays. I had already had alterations done so all I had to do was pick it up. I went at 4:30pm on a weekday they were supposed to be open until 7pm. They were closed - there was no note on the door and no holiday hours posted. They had no answering machine with hours, and did not take messages. I wrote them an email stating that I was disappointed in the lack of information and needed to hear back so that I could get my dress before the wedding. The man who I dealt with was not apologetic at all - in fact when I called the day before the wedding to make sure I could pick it up, he was very nasty. He spoke rudely and told me that I was the one accusing them of having bad service and that they were open just for me to pick up my dress that day. Apparently the date I was given to pick up my dress was an ""appointment"", when I understood that my dress would be ready to pick up starting that date. Apparently, I picked it up too late, even though I never received a call stating anything otherwise. He told me that the sign with the emergency note/holiday hours fell down. When I went to pick up my dress, there was nothing indicating the store would be closed that day at all. He also wrote me a pretty nasty email in response blaming me for not picking it up (at the same exact time I called to find out if they were open). In short terms - no understanding of customer service or that the ""customer is always right"" if not usually right. I recommend going somewhere else...in fact I recommend Jacqueline's Bridal where I got my dresses. GREAT CUSTOMER SERVICE THERE!
Pros: They have ""fancy designers""...if that is what you are looking for.
Cons: Service is horrible. Bad parking.
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