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Businiess name:
Island Soul
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Review by:
citysearch c.
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Review content:
After reading a review in the NW news source, I was excited to visit their new location on Rainier. Arriving for lunch at 1PM, it was a holiday weekend, and they didn't open until 2PM. ""OK"" I thought to myself, no big deal, I'll come back in an hour. Upon returning, chairs were still not set up, and there were others waiting to get in. 2:10PM rolls around, and I kindly stick my head in the door to casually ask when they plan on opening. I was ignored a number of times until the waitress finally acknowledged us to tell us annoyingly ""15 more minutes,"" then walked away. She couldn't even let us in to sit down. I understand it's a small restaurant, and good food takes time, etc., but to ignore a customer, and so rudely just walk away is unacceptable. We understood she was working alone on the floor, and would have been most understanding if we were given an apology and the opportunity to sit or even look at a menu. Customer service is 70% of the experience to me, and this was unacceptable. We ended up going somewhere else, and now, I don't even want to give them a chance. Very unfortunate experience.
Cons: Terrible customer service.
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