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Businiess name:
Wonderland
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Review by:
citysearch c.
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Review content:
Made a $250 purchase a week ago. Followed the 'break in' procedure and got ONE (1) use out of the product and then it stopped working. My wife contacted the dealer (""Wonderland"" in Philadelphia, PA) they said bring it in. Today I traveled two hours to go to the store where the ?day manager? said 'is the light lighting', which I responded 'yes'. Then was told to go home and contact the manufacturer. Can you imagine the frustration ? the total waste of time, gas, parking and tolls on something that should have been handled over the phone!!!!! EXTREMELY poor customer service ? a very bad experience with this shop. This rating is solely based upon this experience alone, please accept it as such.
Pros: the night manager was empathic and apologetic
Cons: the day manager took the attitude - 'you bought it - your problem now'
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