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Businiess name:
Cancun Mexican Restaurant
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Review by:
citysearch c.
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Review content:
We had an awful dining experience here on a Friday night, despite the great food. It was loud to begin w/ at this place, but then a mariachi band played & it was deafening. Sure, a mariachi band at a Mexican restaurant is a festive thing, but this is a small room, have them play in spurts or have a sign outside saying ""Band Tonight"" so people know - it would've been great if we wanted a loud, festive atmosphere where we didn't expect to talk to each other much, but we didn't! We were coworkers who wanted to catch up over dinner & drinks & we could barely hear each other! The band played a LONG time right near us, despite the manager's claim that they were only going to play for 15 mins longer after one in our party complained. I ordered vegetable fajitas but the waiter brought vegetable enchiladas. I actually was hungry enough to eat that wrong order but my coworker spoke up on my behalf. The waiter tried to make it MY mistake - ""I wrote down enchiladas, so maybe she was thinking fajitas but said enchiladas."" !!!!!!! At my coworker's insistence, he took it back & eventually brought the right order. All the food was tasty - vegetable fajitas, chicken enchiladas, salsa, eggplant casserole. Then we got the check - the waiter added a gratuity for a party of 5!!! We didn't complain about that to the manager, though in retrospect, we should've. We paid, one of our party left & we eventually ended up ordering another round of drinks... The waiter tried to get automatic gratuity from us again for that last round of drinks after he had issued the check for them & we had already paid it! We refused to pay a tip on the additional drinks. I wish we told the manager what was happening - perhaps it was just this one bad waiter & the manager had no idea he was doing all this stuff - but we wanted to get outta there! Maybe this place is better for lunch, or during the week, but I doubt we'll ever come back based on this experience. There are better restaurants in the area.
Pros: Good food, festive if you aren't looking to have conversation much while you eat
Cons: LOUD, bad service
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