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Businiess name:
Dominicks Restaurant
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Review by:
citysearch c.
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Review content:
You build a business one customer at a time and you lose a business the same. I am sorry to say that Tuscany's Restaurant lost our business tonight. My sister had told me about the restaurant and said the food was great and that we should give it a try so we did.
We got to the restaurant, nestled in the Tusckawilla neighborhood. At first glance it appeared to be a nice, quaint restaurant. If we only knew what was waiting for.
We walked into the restaurant and the waitresses were buzzing around like little workabees. I thought to myself, this looks pretty good. I spoke too soon.
The hostess greeted us by telling us there was a 30 minute wait. Ok, we have waiting longer for other places so why not. As other people walked in, the hostess told them that they were backed up and that they were not seating anyone at this time. They were trying to get everything caught up.
About 45 minutes later we were finally seated. Our waitress took our orders, brought us our drinks, bread and salad and off we went. At this point we are still thinking everything is going good. 20 minutes, 30 minutes, 45 minutes go by and no food. So at this point we hace been in the restaurant for 90 minutes and still did not get our food.
We became friendly with the people sitting around us. Everyone was feeling the same way-- what is taking so long? A few minutes later food was brought out to this older couple sitting next to us. Everyone started to clap. We watched as they ate their food, paid their bill and left the restaurant. You guessed it! We still did not have our food.
By this time my patience has run out. The waitress proceeds to get the chef who comes to our table to apologize and stated that the food would be out in a few minutes and that they would take 50% off of the check. Fine but I was even more annoyed that people who came in after us received their food already and we still had not gotten ours.
After almost an hour and a half wait, our food comes out. We are still willing to eat at this point.
We each take a slice of the pizza. We had ordered a white pizza. There was no flavor to to the pizza. The crust was soggy. Not a good experience. So on to the main entrees. My husband had the past trio and I had ordered the eggplant rollatini. Although it looked good, the taste was something different. The sauce was bitter and the ricotta cheese was dry. The sausage in my husband's dish tasted like mush and the sauce was very watery. Our waitress came over and took one look at us and realized we did not like it. She graciously apologized and indicated she understood. She took the main meals back to remove it from our check. We said we would pay for and take home the pizza. We figured throwing it in the oven and adding some garlic would make it taste better.
The next thing we know the female owner comes over to our table to apologize. She was very matter of fact stating that she is sorry and we do not have to pay for anything and we could just leave. That was not a sincere sorry. It was an ""I dont want to deal with you or hear anything and you could just get our of my restaurant"".
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