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Businiess name:
Burford's Auto Works
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Review by:
citysearch c.
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Review content:
The only reason I didn't give these guys 1 star is because I can imagine worse. The number one reason I give them 2 is due to customer service. I work on my own cars, and the only reason I went here was to have an inspection. Simple enough, right? Well, first they fail my inspection because my tie-rod was ""loose"". Now mind you, I've been working on cars since I was 14, I know when a tie-rod is loose. So after the mechanic there showed me it ""move"", he tells me he can't allow it to pass (after further inspection at home, the tie rod was NOT loose at all). Then, after I out right told him that I just put a new head gasket on my car myself, he has the nerve to try and charge me $150 for a tie-rod, and that's without labor. So I went home, bought a tie-rod from Autozone for $30, and replaced in in 1 hour. Went back again and even though they were suppose to be open until 7, they closed an hour early. Because they wanted to I guess? They never had a clear excuse. I can't really go to many other places because I get off work at 6, and most mechanics close at the same time. So I make sure the next day they will be open until their normal hours so I can get re-inspected. I get there, they pull my car in and they immediately tell me I need to take it back home and put my cut out back on. A cut out is a plate on my exhaust that when taken off, makes it louder (I have a ""muscle"" car). This plate takes a wopping 30 seconds to put on. It's 3 wing nuts that hold a plate on. I asked them to put it on and they said no. I asked them if it will charge me more for 30-60 seconds worth of work, and they said just bring it back later. I guess they wanted to go home, or they just wanted to give poor service, I don't know what it was. Needless to say I went somewhere else for the inspection. That's my experience. Apart from their outrageous prices I don't know much about their repair service quality, but their customer service is sub-par, and that's the nice way of putting it.
Pros: Got my car in pretty quick
Cons: Customer service is trash
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