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Businiess name:
VCA Willow Creek Pet Center
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Review by:
citysearch c.
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Review content:
I inherited a litter of abandoned kittens requiring bottle-feeding to survive. I had no success getting them to eat & by 11pm they?d gone 8-hrs w/out food & were deteriorating. I called Willow Creek?s after hours # & spoke to a tech who said they?d take them if I?d give them up. It took 20 mins to get there & I rang the intercom. The tech that answered curtly asked, ?What do you need?? I reiterated my conversation w/the tech 30 mins prior & she now said they wouldn?t take the litter. Again I pointed out that their tech told me to come in & she said they didn?t take strays so I?d have to find someplace else. It was now 12am, I had 5 starving kittens & they sent me away when I was begging for help! I was there in the first place at 12am because THEIR tech told me they?d help. I reminded her the kittens would die soon w/out food & she snapped, ?I don?t know what to tell you. We can?t help you? & she left me there w/tears in my eyes & suffering kittens! It was the middle of the night but I called a friend that takes 7 pets there. She used her position as a patient to get them to let us in & the tech rudely said ?I?m only going to show you how to feed them then you?re on your own.? I asked why she didn?t offer that 1st & she said they had people call all the time asking for help but then just dumped the animals off & they were sick of getting stuck w/them. I said that seemed like a better option than the alternative & she replied, ?not for us.? Appalling! She taught me how to feed them w/ a syringe but made no attempt to hide her disdain. I never saw a vet. I begged for help & was only going to leave the kittens because they said I had to. Teaching me was always the best option but they assumed I was going to screw them & blew me off at the expense of the kittens. This behavior is deplorable. Anybody considering this clinic should realize that they would rather let kittens die than risk getting ?stuck w/them? & have no regret about it. Do you want a vet like this?
Pros: Looks fancy
Cons: No compassion, rude, expensive, don't seem to care about doing what's right
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