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Businiess name:
Massage Envy
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Review by:
citysearch c.
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Review content:
The massage therapists are out of this world! They have a wonderful variety of deep tissue to relaxation choices. The esthetician's are different. 1st reccommended 1 set of products. 2nd reccommended a different set of products and misdiagnosed me with rosacea - went to doctor and learned of this misdiagnosis. 3rd esthetician said one of the three prods. the 2nd esthetician reccommended I use daily was way too harsh to use daily. So just roll the dice here is my best advice. The misdiagnosed products were 100 % satisfaction guaranteed, so I returned them and management is still giving me the run around. I was in the store, the mgr. was too busy to even come to the counter to see me, she was woking on a ""project"". I was told by a worker she would call me that evening and she did not. I could not even get an official receipt for the prods. only a hand written note for my credit which still has NOT been applied. The mgr. apologized for all the mishaps including when her clerk told me I had to have my massage before facial because I would not want my clean face on their dirty tables...HUH? I've gotten nothing but the run around being told first the mgr. had to give credit , then she said the owner had to give the credit (yes, on the 100% satisfaction guaranteed products that were misdiagnosed by their esthetician). I have spent over $500 in the last 8 months at this shop. I say ""please use the utmost caution when visiting this salon. Through all of this, the owner has not been availalbe. I may end up filing with the BBB, Atty General, or file a small claims suit, Sad it had to come to this when I enjoyed their massage therapist so much.
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