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Businiess name:
Abra Auto Body & Glass
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Review by:
citysearch c.
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Review content:
I am not a happy customer, and I would not recommend this shop! We had high hopes because I'd read a good review on one website and the literature in the office says how your satisfaction is important to them and how happy they want their customers to be. I will say that everyone was friendly and nice. However, we got our car back and they ahd put on an after market part that was so obviously cheap that it seemed like a joke! The actual body work and painting looked good, but there was some damage to the inside of the car door that was hidden. It was obvious to me that the power window dragged and when it hit the top of the window it would not shut and would go back down half way. This didn't consistently happen, but the dragging was noticible. We took the car back and they replaced one after market part with an OEM part, but they still didn't fix the window. They said they couldn't recreate the problem. We decided we didn't want to return a 3rd time, so we went to the dealership. They recommended a shop who found the ""hidden"" damage in the door. A bent run channel, and broken (in two) cable which had to be replaced. But they also found that instead of peeling back the vapor barrier Kadel's had torn into it, and also broke off a tab off the Bose speaker. They took pictures and the vapor barrier looked like they put their hand into it and tore it open. Fortunately our insurance company was very easy to deal with and agreed to let us go elsewhere otherwise who knows how many times we would have had to go back to Kadel's to be told that they didn't see anything wrong. It was such an insult, to be told so nicely that they couldn't see anything wrong when it was so obviously wrong to us. I will never go back there or recommend them to anyone ever!!!
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