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Businiess name:
Mainlander Property Management, Inc
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Review by:
citysearch c.
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Review content:
Property Management in the State of Oregon is a highly regulated industry. First, Property Managers must go through training, then be tested and licensed by the State of Oregon. Oregon?s Landlord/Tenant laws are some of the strictest in the nation.
Mainlander Property Management has become the premier property management company for residential property management in the Portland metro area by establishing and implementing policies and procedures that ensure all state and local rules and regulations are met. And, by hiring people (like Mary Ann) who give excellent customer service while following our policies and procedures.
When Mainlander takes on a property for an owner, we become the owner?s ?agent?, responsible to owner and for their property. We are not the owner of the property and cannot ? and will not ? make decisions for the owner when we are not authorized to do so. This can become very frustrating for tenants?and for Mainlander.
Our Assistant Property Managers (Mary Ann?s position) do not have decision making authority! They are simply messengers, who, on a daily basis, handle many requests from numerous tenants and owners. (Mainlander manages over 1,100 properties; Mary Ann?s team [1 of 5] manages over 250 units). They must coordinate with their Property Manager; issue work orders and then coordinate with vendors to ensure what needs to be done appropriately. Additional duties include processing applications, rental agreements, lease breaks and terminations among others.
I would like to think that each of my employees is always pleasant and courteous in every interaction with every person they are in contact with. And, I would like to think that every person who interacts with Mainlander feels that way. Unfortunately, that is not always the case. This can be for many reasons. As I research each complaint, the number one reason I find is that people do not like what they are hearing or are not getting the answer they want. So, they blame the messenger, saying they were treated badly or didn?t get the service they expected. Invariably, it is not the Assistant Property Manager?s fault; they were simply relaying a message! Another reason someone may feel they were ?disrespected? is simply a manner of communication style. Not everyone communicates well with everyone they meet.
Mary Ann is one of my most well-liked employees. She continually receives gifts and cards from owners and tenants and is often invited out to lunch by them. Our vendors are willing to go the extra mile for her when she asks. And, she is well liked by her co-workers who consistently go to her for help and advice.
I want each and every one of Mainlander?s owners and tenants to feel they have been treated with respect and their issues resolved satisfactorily. If not, I would appreciate hearing about it personally. It is extremely unfair to ?go online? with a complaint without first bringing that complaint to our attention. We cannot solve a problem if we are not informed of it.
Pros: great people
Cons: you must be reasonable
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