Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Fowler Toyota
|
|
Review by:
citysearch c.
|
|
Review content:
I dont have experience with the sales department but I will NEVER use this dealership because of my experience with the service department. I dropped off my Tacoma at 3:59 p.m. I was told they would call me and let me know when they are done, or if they figure out anything else. After waiting by the phone thinking they would call, I never heard from them, knowing they close at 9:00 p.m. I went to the dealership, and the service person that handled my Tacoma was already gone, the only guy there looked up my name and he said that they never touched my truck. They had my truck for 6 hours and didnt even look at it. I understand service getsbusy, but to have my truck for 6 hours and not even give me a courtesy call to tell me anything about it is wrong and bad busniess. Luckly I was able to pick up my truck before they closed otherwise they would have locked it up over night without even telling me. Like I said I will NEVER use Fowler Toyota again!
RESPONSE FROM Fowler Toyota:
We called the customer to apologize for the miscommunication as soon as we became aware of what happened. He had requested an oil change service and estimates on several repair needs. That work was performed before he came back to pick up his vehicle. However, due to a data entry error by the technician, the second advisor that checked the status of the work could not tell it had been done. Unfortunately, the customer's original service advisor, who would have known what was going on, had already left for the day. We apologized for not keeping him better informed and advised him that we took steps to prevent any recurrence. We did not charge the customer for the oil change service we performed and as a goodwill gesture offered to cover up to $100 of his warranty deductible if he would give us an opportunity to perform the repairs his vehicle needed. He declined our offer. His experience is not typical of how we normally do business and if we make a mistake we own up to it. Some of our most loyal customers are the ones that had a problem but appreciated our efforts to make things right.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|