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Businiess name:
Total Enviro Services
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Review by:
citysearch c.
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Review content:
I called these folks after noticing a gurgling noise in my toilets. They sent someone right out who pumped the tank and told me that I needed a ""Rejuvenation"" which was going to cost just under $2400. The salesman warned that he couldn't ""guarantee"" that a Rejuvenation could be done, and if it couldn't, the cost would be nearly $7K. I told him CLEARLY that I did not have $7K and would not be able to do that kind of repair. He said the work woud be done in 7-10 days. Two weeks later, I called and was told they would ""be out tomorrow"". After another week, I received a call telling me that the ""Health Dept. didn't approve it as a rejuv"" and it would be necessary to replace the drainfield. I told them I couldn't afford that and to please refund my money. After several days of no return calls, I finally reached a woman who told me that I would not be entitled to a refund if I signed the contract more than 3 days ago...what??? So I called my credit card company and challenged the charge on my account. Total Septic disputed the challenge and demanded to be paid at least part of the money. They called me at work and threatened to take it to arbitration if I did not dismiss the challenge,and told me that I would have to pay $500 for the arbitration. They were rude and insulting, and sent a nasty letter to me at home as well. I finally agreed to let them keep $450 they claim was for a ""permit"". The copy of the permit showed they were charged only $50 for the permit. These people are awful and I do not recommend them. I ultimately hired Mark Johnson of Johnson Septic who was professional and straightforward. He charged only $5K for the drain field replacement and told me that the type of drain field I have could not have been repaired or ""rejuvenated"" and even if it could, that is only a band-aid and would last only a couple of years before it would have to be replaced. Uggghhh...should have read some other reviews before I called these people.
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