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Businiess name:
Prudential Van Lines
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Review by:
citysearch c.
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Review content:
DO NOT USE THIS COMPANY THEY WILL RIP YOU OFF . I had a medical procedure which required me to relocate. My initial contact and Reservationist did a great job. She explained everything to me and scheduled my pickup date. She told me I had 30 days of free storage and I could call and make or change my pickup and delivery dates. The good service ended there. One person on the team they sent to pick up my thing spoke English. The team split up and some packed my garage while others were packing the condo. The team in the garage packed things I set aside for charity, relatives and to be thrown away together. They were going to leave things that were supposed to be packed. That doubled the price of my original estimate. When I contacted the office and told them they basically said too bad. During my calls I told them I wanted my things delivered on Or after July 14th. On Sunday July 9th (while out of town) I get a call from their delivery driver stating he wants to deliver on July 10th. I told him that was not my delivery date and I was away from my house until then14th. I called the Hackensack office on Monday and spoke with the dispatcher who suddenly forgot me telling him that I requested to have my things delivered on or after the 14th. I spoke with the manager who did not make an effort to resolve the issue. Instead the manager told me that My things would be put in storage and I would be charged a storage fee and redelivery fee of $750. I informed him that I was entitled to 30 days of free storage according to their contract and website. I also reminded him that it was his dispatcher that decided to have my things shipped earlier than I requested. Today is July 16th. I have not received my household goods and do not know where they are. I called the office at 9 am est and no one was there. I called again at 10 am and was told to call back at 11 am because the dispatcher was not in yet. I am filing complaints and taking legal action against Prudential Van Lines. DO NOT USE THIS COMPANY.
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