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Businiess name:
Walmart Supercenter
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Review by:
citysearch c.
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Review content:
The store is cleaner and more attractive than most Wal-Marts. It is usually well stocked ... and has a nice pharmacy. But ... some of the customer service (front-end) is awful. They don't seem to be well trained in the field and they are rude. I tried to return a pattern that had never been open and a customer service agent told me I absolutely could not return it and that the info regarding pattern returns was posted in the pattern area ... it was not and there is not such policy ! I asked to speak with a manager and the manager promptly returned it for me. I spent about 45 minutes over-all just waiting in line and being told that the return wasn't possible, before the manager returned it for me. It was insulting and a huge waste of time to be spoken to rudedly by someone who didn't even know what she was talking about. Of all places in the store to have well trained people, surely the people that a customer would possibly have direct contact with should be ""well trained and polite"". I know that Wal-Mart doesn't pay well, but any job offered and accepted should be done to the best of a person's ability or that person should seek other employment ... Or if Wal-Mart was customer service oriented ... they would eliminate the riff-raff such as I encounterd.
Pros: clean, well lit, good location
Cons: bad, very bad customer service
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