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Businiess name:
Alexander Hairdressing
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Review by:
citysearch c.
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Review content:
I booked a cut and color appointment weeks ahead, but 24 hours before, I was told I could get only a cut bc I had to have a consultation first. The owner, Debbie, called me and told me I could do the cut and consultation or come in for a consulation and then return for a cut and color. Either way, I had to make two trips. She told me I lied when I said no one told me of her policy when I first made the appointment. She also said this salon wasn't right for me. I can send the letter I wrote them if you like. An excerpt:My visit was originally set for Sept. 2, but I was able to move it. When I did, the receptionist told me it would be for the last appointment for the day. I ... called back immediately to confirm it was for a cut and color. She confirmed that. When your receptionist called me today, she told me I was booked only for a cut. I told her I wanted both services. She called back to tell me that because I never had been there before, I needed a consultation before the color. She told me I would have to come back for a second appointment to get the color done.I canceled.Here is why: I did not expect such a lack of sophistication from this salon.I have been to much better and more expensive salons from Paris to Chicago to L.A. Neither has anyone failed to admit a mistake to me, nor has anyone failed to graciously and quickly correct it. I have been doing this long enough to know that unless you're sending hair clippings to Quantico for chemical analysis, a consultation doesn't require a return visit. Second, good stylists work color with the hair cut for the best results. The explanation I received today contradicts your policy on your website. It says this: ""If you are a New Client and want colour along with a haircut we will schedule you for a 15 minute complimentary consultation prior to your booking thus ensuring we schedule for the appropriate services and times correctly.""That indicates your consultations ... are 15 min and one on the same visit.
Cons: I was never able to get in to review the salon
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