Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Rooter Express Of America Inc
|
|
Review by:
citysearch c.
|
|
Review content:
Worst plumbing company I have used to date! I called this company to install a new hot water heater at one of my rental properties. They did not leave a receipt/invoice or new appliance paperwork when they installed it. I overlooked this since my charge served as a receipt and I could retrieve the manual from manufacturer. Several months later I learned they did not reconnect the water line for the refrigerator. I called them about it and they said that the company had ""changed owners"" and they needed to ask the new owner about it. They said they would have the new owner call me. I had to call them back several times and ?new owner? never would talk to me. They told me that the new owner said it had been too long since the installation and would not come out to reconnect the water line. So I went to Lowe's and got the tools to do it myself. Then a couple of months later the hot water heater stopped working. I called them back to get warranty repair done. They then told me that they would not help me because they were not the company that installed it. They said that they only purchased the phone number from the previous company and not the customers. When I asked how they were able to pull up my invoice and all the details about the installation if they did not own the customers, they said that that information came with the phone systems. Now I was not born yesterday and they had previously told me that the company had a new owner. I proceeded to ask for their assistance since they were in fact a plumbing company and my hot water heater was still under warranty, but they refused to help me. I was shocked. So I called the manufacturer to find out who could do this service for me. They were also shocked with my story. They told me that any plumber could do the service that labor was covered under the warranty. I had to contact another plumber to repair the heater. I do not believe that owners changed with this company. I believe they had such poor reviews with BBB that they closed and reopened under a different name. Original name: Rooter Express of America. New name: Rooter Express Plumbing Services. No matter what really happened, these people lied to me several times and the worst service I have ever seen from a plumber. DO NOT GET INVOLVED WITH THIS COMPANY!
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|