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Businiess name:
Rooter Express Of America Inc
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Review by:
citysearch c.
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Review content:
I used Rooter Express b/c i had another plumbing company come out to asses my problem and tell me it was my hot water heater that needed replacing, as well as my faucet most likely. Given that my hot water heater is covered under home warranty I called them and they set me up with Rooter. My scheduled apt. was for Monday 4 - 6pm. 6pm - NO SHOW and NO CALLS.. I called them to find out that they are behind schedule b/c the guy was still at another site and it would be about another hour. 7pm - no plumber and now they tell me it will be 8 or 9pm.. I rescheduled for Tuesday 3 - 5 and the same exact thing happened. Rescheduled for Wednesday Morning - FIRST APPT of the day, they were to be there by 9am. They showed up at 12pm - looked at my stuff and told me not hot water heater, and b/c it's not leaking it's not covered by insurance. That I'd have to replace my faucet and he doesn't have any of hte parts so it would be a few days to get those in. So for a 30 minute visit and $55 later myproblem is still not fixed. I would NEVER use these people ever again and I would tell everyone out there not to use them as well. It's rediculous that they basically stole my money after putting me through 3 entire days of waiting to tell me NOTHING. So now I have to have someone else come out who can actually fix my problem. I have never had an experience like this before....
Pros: I have none
Cons: They never called to tell me they were late, when we rescheduled they still didn't make it, and as the first apt. on their list to arrive at noon is rediculous.
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