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Businiess name:
Rooter Express Of America Inc
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Review by:
citysearch c.
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Review content:
This company was dispatched to our home through our home warranty service. They were to replace our water heater. They technician was supposed to be there between 2-4pm, but showed up at 4:45. Second, we got a punctured tire from debris left in our driveway from the old heater the technician had sitting in our driveway. We had our suv in the rear of the driveway but couldn't pull into the garage until the wok was done. Later that evening my husband went to pull the suv into the garage (never physically leaving the driveway) when the tire was punctured. We had to call a tire service company to put on the spare b/c the tire had a hole In it. The next day, I IMMEDIATELY called the home warranty service; however I was told I have to file a claim against the company's liability insurance. I then called the company letting them know what happened. We have been given the run around ever since. The person I spoke with was rude and accusitory asking me how I was sure it was from them and said someone ""would call me"". We did everything they've asked. We had the tire company call them directly to confirm the old tire was ruined and we needed a new one. We had the tire ompany fax the documents. We have called for follow up each time we're told they 'should know something' yet we still have not been given an update on when we will get reimbursed for buying a new $439 tire. When my husband calls for the Manager, we're told to ask for someone else. When we call again, we're given another name. Now we're being told their corporate office has the claim, yet no one from corporate has called us, nor do we get answers when we call corporate ourselves. This happened in December. At this point, we are considering legal action through small claims court.. I will post this on every website with reviews for this company until they resolve our claim. We did not anticipate spening an extra $439 to replace a tire two weeks before Christmas because of negligence from this company in not leaving a clean work site before completing a job.
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