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Businiess name:
Blueprint, Inc.
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Review by:
citysearch c.
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Review content:
BEWARE!!!!!! We purchased our sofa from blueprint and was told it would take 3 months to arrive - it took 4 months to arrive. We decided to pick up the couch ourselves. the only assembly was to attach the legs. What should have taken an hour, took 3 hours due to the crumby workmanship. The sinkers where the screws should be screwed into were covered with fabric, and when trying to screw in the screws fabric would become caught and prevent the screw from fully being screwed in. In some cases there were staples inside the sinkers preventing the screw from going in properly. Eventually one screw got so caught that when we removed it, the entire sinker came out from the plywood. So I called the customer service, Bill. No customer service skills, would be better suited as a tow truck driver or parking enforcer. He said that if we had the sofa delivered that they would cover the fix, but since we took it home ourselves it would cost $85 for someone to come out and fix it. This policy was not stated to us when we were asked if we wanted delivery. While Bill claims they back their product, clearly they don't. They don't believe the customer, they are rude and reactionary and won't work with you. It's almost as if they deal with this kind of problem often, hmmmmmm. (please see other blueprint reviews)
Pros: pretty furniture
Cons: customer service after the sale & workmanship
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