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Businiess name:
Sears Hometown Store
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Review by:
citysearch c.
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Review content:
We ordered a gearbox for our 2 and a half year snow thrower after it broke down. It took 13 days to arrive. During that 13 days my wife called to check on it several times because they said it was on backorder, but that we could keep checking back to see if they had any new info. Two of the times the guy that answered acually said that they had no way of checking on the status of orders. Eventually my wife got ahold of a woman there that was able to tell her what day it would arrive. After 13 days of not being able to do snow removal on our long driveway in the middle of January, it finally arrived. Unfortunately it was the wrong part. After four calls over a period of four hours, the store finally got back to us and confirmed that it was the wrong part and that it was their mistake. Not only did they not apologize for the mistake, but they refused to send out the correct part by way of express shipment unless we paid $44 extra for the express delivery. It is one thing to make a mistake and to be much less than helpful over the phone, but it is ridiculous to tell us that we have to pay extra in order for them to fix their mistake in a timely manner. This is not the first time that we have had poor service at this store, but it will be the last because we won't be going back even though we will have to drive further to go to a different Sears
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