|
Review content:
If I could give negative stars I would. This so called ""business"" is the WORST company I have dealt with in my 33 years in the used auto parts business. I needed a transmission, and regretfully got one from here. They told me it was low mileage and was tested. After 2 days of labor, new bushings and fluid, the transmission was slipping then finally gave up altogether. Car was taken to the dealer on Monday, and they confirmed the trans was bad. Hannas was EXTREMELY difficult over the phone, and would not work with me on replacing the trans. They finally relented and said they would deliver a replacement to the dealer on Wednesday afternoon. The dealer called me on Thursday afternoon and said they had not received the replacement trans. After more rudeness on the phone with no explanation why the trans was not delivered when promised (much less an apology), a trans was delivered at closing time Thursday. Another call came from the dealer Friday morn, Hannas delivered ANOTHER bad trans that could not be installed bc the tube that the mounting bolt runs through was cracked. This was something external that was easily noticeable, yet Hannas delivered it anyway. Another call to Hannas, more rudeness to both my wife and I (not to mention being put on hold for a half hour at a time bc Hannas did not want to answer our questions-so we had to hang up and call back and deal with the rudeness again). I was finally told they had to take a 3rd trans out of a car to replace the cracked one. Saturday morn my wife called to check on the status of the 3rd trans, and was told they had not started it and because of a short staff on the weekend it would be done first thing Monday morn. Monday morn we call and were told that the guys were taking the trans out of the car and it would be taken to the dealer after lunch. It is now Tuesday morn, and another call comes from the dealer that they still have not received the 3rd trans. Obviously, our frustration level is very high, and if not for fear of being shafted out of our money, we would have taken our business elsewhere a week ago. Which still may happen if this third trans does not work out. I can not put into words how EXTREMELY DIASAPPOINTED I am in dealing with this company, how they are allowed to have a business license is beyond my comprehension. The quality of the parts I got from them speak volumes of this place from top to bottom. The parts are junk, and I have NEVER dealt with such rude people in ANY business, not just in the automotive industry. We found out a bit too late, but in the words of a reputable junkyard that we do frequent business with, when he found out we got a trans through Hannas, his quote was ""Wow, ha, good luck with that!"" Similar experience to what I just detailed, and he, along with us, will NEVER do business with Hannas again, and I suggest everyone else follows suit if you value your peace of mind.
|