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Review content:
Was referred to this business by a friend. I'm am EXTREMELY SORRY I didn't pass them up and go to my other option.
Like penguinluff (immediately below), this was about as bad a car repair experience as I have ever had. My experience was simply horrible. The communication abilities of the staff don't exist, and I had to take the vehicle back 3 times to get the work done and this episode stretched over 4 weeks. Not only that, but after the ordeal followed through to it's [supposed] conclusion, guess what? the transmission STILL LEAKED! So, as I write, I can't honestly say 'mission complete'. After $1400 I still have at least one of the problems for which I took the car in initially.
Timely: No (they had my car over a week before an initial diagnosis)
Communicates issue/problems with customer: No. (in fact, with only 1 exception, I had to call them to check on the status of the work - this was easily 4 or 5 times)
Gets issue resolved first attempt: No.
On / Under Estimate: Maybe - but it is so damn difficult to get them to give you a clear understanding of the problem and options to repair, it is almost impossible to know if you're getting screwed or not.
Also, be aware that people from his staff likely lurk here and post bogus 5 star reviews of themselves. Tom Weedman was the legal owner of the shop until the beginning of this year. One of his sons and another guy have assumed control/ownership (Robert and Mason).
You can find reviews by Tom Weedman of his own shop! How disingenuous.
Bottom line: **** STAY AWAY****
Update 4/19/2012: I will add some further information regarding the review I posted earlier. A couple points warrant mention here:
1). I contacted BBB re: these guys, and not to my surprise, they have some outstanding issues logged by customers -- apparently yet to be resolved. I too, filed one.
2). I pulled the transmission pan (on the used transmission) they installed into my vehicle, and found it was the source of the leak. The pan was badly dimpled around the bolt holes -- thereby creating even greater gaps in the mating surfaces between transmission pan and bottom of transmission. Secondly, they used red RTV to seal the cardboard-type gasket, but, in places it never set properly. So, I wiped off a bunch of gooey (undried) gasket sealant that was at least part of the problem. Also, the transmission was never filled to capacity or had leaked so much, that it was nearly impossible to gauge exactly how much was initially in before the problem manifested itself.
3). Finally, when I initially took my vehicle in they looked at it at least a few times and even after the actual transmission replacement they consistently overlooked/forgot to mention/etc that I had a broken CV axle boot and it had likely incurred damage to the axle itself. I replaced the axle myself. At the very least, you'd think that they would offer a 'Service Recommendation' as most professional shops often do.
Is this the work of experienced mechanics? Hell no.
Stay away from these clowns.
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