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Businiess name:
KAM Appliances
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Review by:
citysearch c.
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Review content:
I'm not big on writing reviews but after having an excellent experience with Kam and seeing these two reviews that were the opposite of what I ran into with them I figured they earned it.
My husband and I purchased a new home last fall and decided to update the cheap white appliances before we moved in. The salesperson at Kam was very helpful in helping us find the best appliances for us and didn't push us towards something we didn't need like some of the other places we visited. He was also upfront about the dishwasher not being in stock but we decided to wait the three weeks anyway because it was the one we wanted.
The delivery people were fantastic and we're very mindful of our just refinished wood floors. Without even asking them to they laid down cardboard the whole way into the kitchen. All the old stuff was taken away and we were excited to have our new stainless appliances in place, with one out of place white dishwasher lol.
A couple weeks later our dishwasher comes in and the installer they recommended to us brought it out and we finally had our full set of stainless appliances. Our kitchen looks so much better now and I couldn't be happier!
Now nothing in my life has gone this well so of course a couple months later I go to make dinner and my beautiful new stove is doing nothing but blinking a code on the display. Needless to say I was not a happy camper and as great of an experience as I had so far, the thought of dealing with Kam about it had me worried. Six months! I wanted a new range! The next morning I called my salesperson and in hindsight I have to say I'm impressed that he stayed calm and eventually calmed me down. It was still under warranty of course and he connected me with their service department to set up a time for a tech to come out and try to fix it. This was on a Tuesday and they had someone out to the house on Friday. I was a little upset that they couldn't get out sooner but I think my husband was happy to eat out for a couple nights (ny the way we really enjoyed the food at the Cabby Shack on the Plymouth waterfront, may have to suck it up and write a review for them soon as well)
Finally it's Friday and the tech comes out. I don't know if the range we bought is more popular or what but luckily he had also brought a replacement circuit board thing and was able to fix it in a couple of hours. I was happy to have my stove back and can't imagine the experience could have gone better or even as well with another store, especially one of the national chains. Everyone I dealt with from start to ""finish"" to AHHHH what's wrong with the stove to finish again (I hope) was friendly and professional.
I highly recommend at least checking them out if you're in the market for new appliances. I will definitely be going back to update the washer and dryer sometime soon.
Pros: Great prices and friendly, knowledgeable people
Cons: had to wait 3 weeks for a dishwasher on backorder
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