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Businiess name:
Kittichai
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Review by:
citysearch c.
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Review content:
A friend and I went here last night and we waited forever to see our waitress. When we asked the host if we had a waitress he took the menus out of the hands of the people he just sat and gave them to us. When she did appear we were immediately asked for a card to open a tab. I noticed throughout the night that people around us kept coming and going as they weren't getting service and there was serious lag time btwn seeing our waitress throughout the night. When we asked for the bill it took her 10 minutes to come back and was holding the card we originally gave her - without the bill. My friend gave her another card and we ask to split it. Never did we see an itemized bill. We saw that our bill looked high for 3 drinks each and 2 plates of apps. We asked for an itemized bill which took another 10 mins and that she slammed down on the table. We noticed that a 20% gratuity had been added and we were only 2 people. we never saw the whole bill. When we asked for the manager he came over and was so incredibly rude to us. Speaking to us like we were 5 yr olds and never once could explain why the 20% was added and never told us that he agreed that we should have seen the full bill in the beginning before she took another card. Both my friend and I have worked in restaurants and have seen shady people doing stuff like this but never would a manager take their side. Not cool. Glad we didn't tip her double bec she sucked, didn't deserve her 20% and the place was totally not worth the money.
Pros: Great food, drinks and a good atmosphere
Cons: Service, rude staff, hidden fees
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