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Businiess name:
Viaggio Restaurant
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Review by:
citysearch c.
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Review content:
Laura Reiley's editorial review is outdated.... AJ is no longer the chef there and the ownership has changed hands, which is extremely unfortunate. Viaggio's was my favorite restaurant in Saratoga so when my husband and I got married a few years ago, a friend gave us a $50 gift certificate to Viaggio. I had recommended she and her husband spend their anniversary dinner there as well. The year after our wedding was extremely busy and the gift certificate showed an expiration date from one month prior when I finally called to make reservations. A few years earlier, a law had passed that disallows businesses from using expiration dates on paid gift certificates. I assumed the certificates were simply old ones that still had that info, but after numerous phone calls to the owner, I was continually told by an employee that the owner would not honor the gift certificate. The owner never even called me back himself. Their excuse was that since they bought the restaurant and the certificate was purchased by my friend prior to their buying the restuarant, they did not feel responsible for honoring it, even though they are still doing business under the Viaggio name. I wrote a letter which also fell on deaf ears. In the letter I suggested that the negative comments that are passed from person to person about an experience like this is far more costly than serving a meal. I did not receive a reply to the letter.
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