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Businiess name:
Jake's Famous Crawfish Portland, Or
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Review by:
citysearch c.
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Review content:
Jake's has obviously gotten too big for its britches and the food has went downhill in the past few years. The manager, Lance, is a real a-hole. I made a reservation. 30 minutes past that time, we were finally seated way in back. I was taking my two adult ""kids"" out for their birthday. My son ordered etouffe. It looked like it had been sitting on the stove for hours..gross. I ordered scallops that were drowning in butter and potatoes. SENT THE MEAL BACK. Daughter got halibut that was downright nasty. Neither one wanted to make a scene. Overpriced and lousy meal. Called the next day. Talked to Lance. He tried to tell me the food was ""too rich"" and how ""great"" it was. Didn't want to get into it with him but I strongly disagreed. He said he would mail me a gift certificate. TWO WEEKS LATER...still no certificate (and I live in PDX). Called again. He was rude, indifferent, claimed it had been sent and made no apologies for anything. That seems to be the attitude there - arrogance. I had to ask him to check on it. Hung up the phone and thought this is ridiculous. Called him back and just said to credit my credit card. He started WHINING about ""how much work that would be"". This was my kid's ruined birthday dinner! Then he starts attacking me on the phone saying how I am complaining about NOTHING. When I told him my meal was lousy and it ruined my evening, he started laughing! That's right. I couldn't believe it. I asked to speak to his supervisor and he tells me that if I continue to use that tone of voice, he's going to hang up on me...and then that's exactly what the SOB did! I think the Health Dept. and Fire Marshall need to take a Saturday night visit to that joint. Never again. The food has went downhill and the management doesn't give a rip about how they treat the customers.
Pros: Absolutely Nothing
Cons: Overpriced, too greasy, horrible management practices
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