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Businiess name:
Tengu Japanese Steakhouse
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Review by:
citysearch c.
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Review content:
Absolutely ridiculous! A group of 8 and two kids, we asked to be seated not on the hibachi area of the restaurant but in the sushi room. The waitress took us to the hibachi place when we clearly asked to be seated somewhere else. As she was laying our menus down, we asked politely to be seated at the sushi. She brought us there. 10-20 minutes later, she came back to ask for our drinks. 30 minutes later, our soup and salads came out. 20-30 minutes later, one lunch was served. We ordered two appertizers, none of them came out. Our lunches were served staggered and seperately so we didnt enjoy our meals as a group. It was horrific, their customer service! No one came to refill our drinks. No one came to ask if we're doing okay. The entire time we were there, there were 4-5 tables, each with at least two customers were served before us and they got there after us. The restaurant was not busy at all when we got there so I dont understand the logic behind simply serving our food, us who got there before others. The meals that were served to us were cold, presentation was not at all expected from a japanese restaurant. Two of the bento boxes that were served had salads removed from it because they mistakenly served the salad before bringing the bento - the box looked as if someone has eaten off the plate and it was just disgusting because the chicken, pork, beef, and scallops were all just cold. At the end of our meal, I spoke to the manager who didn't seem to care with what I was about to say. He did not at all entertain us and just plainly rude and unhelpful. I understand that it was very busy times for them, but they took our orders and they didnt serve all of them. The manager was just uncooperative. My family and friends will never go back to that place ever again! It was horrific! If I can leave zero star, I would. All this happened in 2.5 hours! Where have you ever been to a restaurant that served a 2.5hour lunch and not all of what you ordered came!!????
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